dé VakantieDiscounter is the largest online travel agency of the Benelux and part of the Elmar Travel Group.
Travel Agent German speaking
HolidayDiscounter is the German division of VakantieDiscounter – the leading online travel agency in the Netherlands and Belgium. We want to make booking a vacation as easy and convenient as possible for travelers. From our colorful office in Amsterdam, we are working to grow nationally and internationally in the coming years. To do this, we are looking for German-speaking customer service agents to help us establish a presence in the German market.
As a customer service agent at HolidayDiscounter, you are the first point of contact for customers from Germany who have questions or problems. When they have been in contact with you, our customers feel good. You will find the most suitable solution for every request. Changes, rebookings or help with online check-in – that's no problem for you. You are available to help people via various channels – telephone, email, chat and social media. With your enthusiasm, you make an important contribution to our customers' holiday happiness.
You are also in close contact with our partner companies, including tour operators and airlines. For example, you process customer requests and forward them to our partners or handle (flight) changes and cancellations. We are constantly trying to improve our services and you play an important role in this – you are most familiar with the needs and wishes of our customers. Together we make sure that customer feedback reaches the right department.
As a customer service agent, you will work in a team of around 50 travel-loving colleagues. It's a friendly department where focused work and fun go hand in hand. Our German-speaking customer service is currently open on weekdays during office hours. The team then works from the office on Herengracht.
You are customer-oriented, stress-resistant and a real problem solver
You have good communication skills
You have at least a medium vocational education, preferably in tourism or hospitality
You can express yourself well in German, both on the phone and in writing
You feel confident enough about your Dutch to help out Dutch customers every now and then
You are available 24 to 40 hours a week
If you have experience in the travel industry and/or have already worked in customer service, that's an advantage
A challenging tourism job at one of the nicest companies in the travel industry. All departments work together in our brand new office on the Herengracht in Amsterdam. As a customer service agent at HolidayDiscounter, we offer you:
A salary: €2,434 gross per month, for full-time
Vacation with the entire company
30 days off to enjoy your own vacation (for full-time employees)
Discounts on vacation and rental car bookings
Free travel and cancellation insurance with worldwide coverage
Full reimbursement of public transportation costs
Good pension insurance
Extensive training and good learning opportunities: we invest in your development through courses and events
A beautiful roof terrace (you can meet colleagues here for drinks on Thursdays or Fridays), a table tennis table, a boules court and a games corner. And regular (themed) parties!
Discount on holidays and car rental
Free travel and cancellation insurance
Working hybride from home and the office
Memorable drinks and parties
Healthy lunches
We invest in your development
Then we would like to meet you! Send us your cover letter and CV in English or Dutch using the application button below and who knows, we might meet soon for a cup of coffee or tea. Please note that some of the interviews will also be conducted in English or, if you prefer, in Dutch.
N.B. Dear recruiters; we appreciate your interest in this role, but we do not work with agencies for this vacancy.