Travel Agent German speaking

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Customer Service Agent – German speaking

Are you the service minded professional who enjoys helping our customers with the perfect vacation? We are looking for you!

Full-time / Part-time · Amsterdam

The HolidayDiscounter is part of dé VakantieDiscounter, the largest online travel agency in the Benelux. We have recently expanded our operations in Germany and look forward to growing our customer base in this new and exciting market. From our central Amsterdam office, we have conquered the Dutch and Belgian market and we are now scaling up to continue this growth both within the borders of the Benelux, as well as beyond.  To make this possible, we are looking for (multiple) German speaking Customer Service Agents.  

What's on offer?

A challenging job at a travel company that does things just a little differently. Take for example, our brand new, colorful office on the Herengracht in Amsterdam. Next to comfortable working spaces, you will find a beautiful roof terrace (where we host the occasional Thursday or Friday drinks), a ping pong table, a boules court and a games room. There’s always time for a creative break! Next to that, you can count on the following rewards: 

  • A good salary 

  • Annual vacation trip with the whole company 

  • 30 paid days off to go on vacation yourself (based on full-time employment) 

  • Discount on our travel products and car rental 

  • Free travel and cancellation insurance 

  • Full reimbursement of public transport costs  

  • Good pension arrangement 

  • Growth and learning opportunities – we invest in your development through courses and events   

  • A beautiful roof terrace (you can meet your colleagues here for drinks on Thursdays or Fridays), a table tennis table, a boules court and a games corner. And regular (themed) parties! 

What will you be doing?

As a Customer Service Agent at HolidayDiscounter, you are the main point of contact for our customers who have questions or concerns. From supporting our customers in their orientation on a holiday destination to rebooking a trip; you enjoy processing all sorts of questions and requests. Through various channels - telephony, e-mail, chat and social media - you help our customers with the appropriate advice. With your enthousiasm you make an important contribution to the holiday happiness of our customers. 

In addition, you are in close contact with our partners, including travel organisations and airlines. For example, you might process customer preferences and pass them on to our partners, handle (flight) changes or cancellations. We are constantly working towards improving our services and you play a pivotal role in this; after all, you are the eyes  and ears of the organization. Together we ensure that customer feedback reaches the right department. 

As a Customer Service Agent, you will work in a team of around 50 colleagues who are passionate about travel. A “gezellig” department where focused work and fun go hand in hand. Our German-speaking customer service is currently open on weekdays during office hours. The team then works from the office on the Herengracht. 

What are we looking for?

  • You are customer-oriented, stress-resistant and a real problem solver

  • You have good communications skills 

  • You have at least an intermediate vocational qualification (e.g. like Mbo in the Netherlands), preferably in tourism or hospitality 

  • You can express yourself well in German, both on the phone and in writing 

  • You can also work well with your colleagues in English or possibly even Dutch 

  • You are available 24 to 40 hours per week 

  • If you have experience in the travel industry and/or have already worked in customer service, this is an advantage 

  • You like tourism and traveling 

Are you the Customer Service Agent we are looking for?

We can't wait to meet you!  Use the button below to share your resume and motivation in English or Dutch and who knows, we may soon catch up with a cup of tea or coffee together. Please note, that the conversations will be partly held in English (or Dutch if you prefer). 

N.B. Dear recruiters; we appreciate your interest in this role, but we do not work with agencies for this vacancy.

Discount on holidays and car rental

Free travel and cancellation insurance

Working hybride from home and the office

Memorable drinks and parties

Healthy lunches

We invest in your development