Customer Service Agent – German speaking

HolidayDiscounter is the German division of VakantieDiscounter – the leading online travel agency in the Netherlands and Belgium. We want to make booking a vacation as easy and convenient as possible for travelers. From our colorful office in Amsterdam, we are working to grow nationally and internationally in the coming years. To do this, we are looking for German-speaking customer service agents to help us establish a presence in the German market.

What will be your tasks?

As a customer service agent at HolidayDiscounter, you are the first point of contact for customers from Germany who have questions or problems. When they have been in contact with you, our customers feel good. You will find the most suitable solution for every request. Changes, rebookings or help with online check-in – that's no problem for you. You are available to help people via various channels – telephone, email, chat and social media. With your enthusiasm, you make an important contribution to our customers' holiday happiness.

You are also in close contact with our partner companies, including tour operators and airlines. For example, you process customer requests and forward them to our partners or handle (flight) changes and cancellations. We are constantly trying to improve our services and you play an important role in this – you are most familiar with the needs and wishes of our customers. Together we make sure that customer feedback reaches the right department.

As a customer service agent, you will work in a team of around 50 travel-loving colleagues. It's a friendly department where focused work and fun go hand in hand. Our German-speaking customer service is currently open on weekdays during office hours. The team then works from the office on Herengracht.

What we expect

• You are customer-oriented, stress-resistant and a real problem solver

• You have good communication skills

• You have at least a medium vocational education, preferably in tourism or hospitality

• You can express yourself well in German, both on the phone and in writing

• You feel confident enough about your Dutch to help out Dutch customers every now and then

• You are available 24 to 40 hours a week

• If you have experience in the travel industry and/or have already worked in customer service, that's an advantage

What do we offer?

A challenging tourism job at one of the nicest companies in the travel industry. All departments work together in our brand new office on the Herengracht in Amsterdam. As a customer service agent at HolidayDiscounter, we offer you:

• A salary: €2,434 gross per month, for full-time

• Vacation with the entire company

• 30 days off to enjoy your own vacation (for full-time employees)

• Discounts on vacation and rental car bookings

• Free travel and cancellation insurance with worldwide coverage

• Full reimbursement of public transportation costs

• Good pension insurance

• Extensive training and good learning opportunities: we invest in your development through courses and events

• A beautiful roof terrace (you can meet colleagues here for drinks on Thursdays or Fridays), a table tennis table, a boules court and a games corner. And regular (themed) parties!